Refund Policy

AIYU sells custom development work, not off-the-shelf products. This page explains plainly what happens to money already paid if a project is cancelled or does not work out.

1. How projects are billed

Projects are split into milestones agreed in the written proposal before work starts. Each milestone covers a defined slice of work, so you are never far ahead of what has actually been delivered.

2. Before work starts

If you cancel before any work has begun on a paid milestone, that payment is refunded in full within 7 working days.

3. After work has started

Once a milestone is underway, payment covers the time already spent. If you cancel mid-milestone, we calculate the work completed, invoice for that portion, and refund the remainder. You receive everything produced up to that point — code, designs and documentation.

4. Completed and accepted milestones

Payments for milestones that have been delivered and accepted are non-refundable, because the work has been handed over and is yours to keep and use.

5. If we cannot deliver

If we are unable to complete a project we have committed to, you get a full refund of any amount paid for work not delivered, plus the source of everything completed so far, at no charge.

6. Defects after launch

Defects in delivered work are fixed free of charge within the support window stated in your proposal. That is a fix, not a refund — new features and changes of mind are quoted separately.

7. Maintenance plans

Monthly maintenance can be cancelled at any time. The current month is not refunded, and no further months are charged.

8. Third-party costs

Money paid to third parties — domains, hosting, licences, payment gateway fees — is not refundable by us, since it never reaches us. Those services are billed to you directly and are subject to their own terms.

9. How to request a refund

Email hello@aiyu.org with your project name and the reason. We respond within 3 working days and, where a refund is due, process it within 7 working days to the original payment method.

10. Disputes

If we disagree about what was delivered, we start from the written scope in your proposal and the commit history of your repository. Both are shared with you from day one precisely so this kind of question has a factual answer.

This is a general template, not legal advice. Have a lawyer review it before relying on it for your business.